Dunning Hall Group aims to always provide high-quality service. Whether you think we’re doing well, or feel we need to do better, we value your opinion and want to hear from you
If you are not happy with Dunning Hall Group in any way, please let us know. We welcome the opportunity to put matters right, for you and for others who might use our services in the future.
What to do
First, speak to the volunteer providing the service you wish to comment on. The people closest to the situation can deal with most problems quickly.
If you are unhappy with the response or feel unable to approach volunteers directly then email admin@dunninghall.org.uk or write to:
Dunning Hall Group
Dunning Town Hall
Auchterarder Road
Dunning PH2 0RJ
Whatever method you choose, we will deal with the matter in the same way.
What happens next?
We will respond to you within 10 working days. We will tell you who is dealing with it and how long the investigation will take.
We aim to resolve complaints within one calendar month. Some complaints take longer to investigate. When they do, we will contact you to tell you when you can expect a response from us.
We will handle all comments and complaints sensitively. Dunning Hall Group will record your complaint and follow relevant data protection requirements. We will use the information to help us improve our services.
What if I’m not satisfied with the response?
If you have made a complaint and are unhappy with the response you receive or with the way your complaint has been handled, you can appeal by writing to Dunning Hall Group using the above contact methods.
If you are still unhappy, you can write to the Chair of Dunning Hall Group’s trustee board, who will look at the situation again and decide if further action is needed. Their contact details are chair@dunninghall.org.uk
Overall responsibility for this policy and its implementation lies with the board of trustees of Dunning Hall Group.
This document was by the DHG Trustees on 10 September 2025